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The Business Process Audit training gave us insight of process auditing
aspects – Controls , CTQ’s , etc.
Great
learning of how to conduct Business Process Audits
Highly
Motivating :
2010
Neeraj Sethi & Hiral S
(Operations & Quality) |
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NABH was a
great experience of laying down hospital policies & procedures . It
helped us to bring in a disciplined process culture.
Sunil is a
thorough professional with a great knowledge of best practices in the
healthcare & pushes himself & everyone to achieve the desired goals.
Commendable Effort :
2008 - 2009
Dr. Shankar Narang
(GM Operationas & Quality) |
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The BPMS -
Business Process Management system helped in framing our business
processes with CTQ measures,
Process Audit systems with rating score is new concept for Business
process compliance
Valuable contribution : 2008 - 2009
……Ciby
James ( Vice President - Business Excellence ) |
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It started with "Big Y Drill" to laying down "Frame of
Processes" to
"Dashboards" to "Process Audits" to "ISO certification" for all
Reliance ADAG group businesses
....Journey
continues for our businesses.
Valuable contribution
: 2006 - 2007
: 2007 - 2008
……Arun Hariharan ( President -Biz Excellence & KM -Reliance
Capital Ltd.) |
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The "Business Process Auditor " training was a big time hit & it helped in creating our "Pool of auditors" & their "certification"
Valuable contribution : 2007
……Asit
Saxena ( Associate Director - Transformation Services) |
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The BPMS - Business
Process Management system helped in Meshing our People , Processes & Systems related to “Patient care” and created a culture of “Process Approach” & “Dashboard Measurements”
across all our Max hospitals and we also achieved the ISO 9001 : 2000
certification
- Max Hospital - Panchsheel
- Max Hospital - Pitampura
- Max Hospital - Noida
- Head office- Okhla
- Max Devki Devi Heart & Vascular Institute , Saket
Max Balaji Diagnostic &
Research Centre , PatparGanj
My compliments ……… Great Involvement & persistence! - 2005 /2006
……Analjit
Singh ( Chairman – Max India ) |
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The ISO 9001 : 2000
certification for our Mobile services at Delhi circle was due to rigorous
“Internal Process Audits and a disciplined approach which helped in
aligning all our customer life cycle.
The internal audits was
truly a value add and a great learning experience for our personnel
Congratulations to Business Strategic Solutions ! -2005
……Amit
Chadha ( MBB & Head – Business Excellence) |
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The journey of
BPMS & ISO 9001 was truly rewarding & a great learning experience and
created basic Hygiene for Max New York Life insurance integrating all our
Businesses processes and we became the 1st Life Insurance Company in year
2003 achieving ISO 9001 : 2000 certification
Repeat performance for all 9 service centers of ISO
certification in the year 2005 at Delhi , Mumbai , Kolkatta , Pune,
Ahmedabad, , Surat, Hyderabad , Bangalore & Chennai
Kudos to Business Strategic Solutions!- 2003-2004
……Sanjeev Mago (Sr VP–Operations & Quality) – Max new York Life insurance |
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The 6 Sigma champions
leadership training program conducted for the 1st Line of the CEO was a
SINCERE ATTEMPT & resulted into clear thinking of identifying 6 Sigma
project & tools / Techniques for review of 6 sigma Projects
Good & Sincere Effort ! -2004
....Vineet Sharma ( Chief Quality Officer) –Hindustan
Times |
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The Business Process
Reviews / Audits of Key Customer Interfacing Processes–Sales / Installation
/ Customer Complaints / Fault Repair Billing & Billing at ALL our circles
was an Eye Opener and resulted in elimination of non value added activities
and also identified some Best practices followed in pockets which were
replicated across and resulted in significant process improvements
Remarkable Experience !
……Rajan Anand (Head Quality& Knowledge Management) |
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