It started with "Big Y Drill"  to laying down "Frame of Processes" to "Dashboards" to "Process Audits" to "ISO certification" for all Reliance ADAG group businesses ....Journey continues for our businesses.

Valuable contribution : 2006 - 2007  

……Arun Hariharan  ( President -Biz Excellence & KM -Reliance Capital Ltd.)

  The "Business Process Auditor "  training was a big time hit & it helped in creating our "Pool of auditors" & their "certification"

Valuable contribution : 2007

……Asit Saxena  ( Associate Director - Transformation Services)

  
The BPMS - Business Process Management system helped  in Meshing our People ,  Processes & Systems  related to  “Patient care” and  created a culture of “Process Approach” & “Dashboard Measurements” across all our Max hospitals and  we also achieved the  ISO 9001 : 2000 certification

     -    Max Hospital - Panchsheel

-         Max Hospital - Pitampura

-         Max Hospital - Noida

-          Head  office- Okhla

-          Max Devki Devi Heart & Vascular Institute , Saket

Max Balaji Diagnostic & Research Centre , PatparGanj
 

My compliments ……… Great Involvement & persistence! - 2005 /2006  
 

The  ISO 9001 : 2000 certification for our Mobile services at Delhi circle was due to  rigorous “Internal Process Audits  and a disciplined approach which  helped in aligning all our customer life cycle.

The internal audits was truly a value add and a great learning experience for our personnel
 

Congratulations to Business Strategic Solutions ! -2005

The journey of BPMS & ISO 9001 was truly rewarding & a great learning experience and created basic Hygiene for Max New York Life insurance integrating all our Businesses processes and we became the 1st Life Insurance Company in year 2003 achieving ISO 9001 : 2000 certification
 

Repeat performance for all  9 service centers of ISO certification  in the year 2005  at Delhi , Mumbai , Kolkatta , Pune, Ahmedabad, , Surat, Hyderabad , Bangalore & Chennai 

Kudos to Business Strategic Solutions!- 2003-2004

……Sanjeev Mago (Sr VP–Operations & Quality) – Max new York Life insurance

The 6 Sigma champions leadership training program conducted for the 1st Line of the CEO was a SINCERE ATTEMPT & resulted into clear thinking of identifying 6 Sigma project & tools / Techniques for review of 6 sigma Projects
 

Good & Sincere  Effort ! -2004

....Vineet Sharma ( Chief Quality Officer) –Hindustan Times

The Business Process Reviews / Audits of Key Customer Interfacing Processes–Sales / Installation / Customer Complaints / Fault Repair Billing & Billing at ALL our circles was an Eye Opener and resulted in elimination of non value added activities and also identified some Best practices followed in pockets which were replicated across and resulted in significant process improvements

Remarkable Experience !

……Rajan Anand (Head Quality& Knowledge Management)